"A&E stress"

About: Countess Of Chester Hospital

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I was told to visit the A&E by the midwife service. I had been bleeding and was beside myself with worry that I was having a miscarriage. I explained my situation to the triage nurse and was giving an 'urgent care' piece of paper. After about 45mins the bleeding was getting worse and I was getting extremely upset. Another 15mins went by so I went to see the triage nurse again. She didn't know why I hadn't been seen as they were not busy (not that she had checked who was still in the waiting room). I was then taken to another waiting room, probably because I was crying. After another 10mins I was finally seen by a Nurse Practioner, she told me if I was having a miscarriage their was nothing they could do and she would leave a message with the scan department. Not happy after our 5minute talk I phoned the midwifery service again and they got me a scan appointment with the early pregnancy unit (who were brilliant), however I couldn't get an appointment that day due to the time wasted in A&E. The next 26 hours were extremely stressful and no real sleep was had. Thankfully everything was okay with my baby, but the additional stress caused by the woeful treatment by the A&E could of in itself caused a miscarriage. A happy ending but terrible service bin between.

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Response from Countess Of Chester Hospital

Dear Madam, We are sorry you feel you had a negative experience. We take all patient feedback very seriously and therefore we will use your comments to see what we got wrong. Please be assured that your comments have been shared with our Director of Nursing & Quality as well as staff in our A&E Department. Please feel free to contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally regarding any improvements we have been required to make as a result of your comments. The Patient Experience Team

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