"Am not satisfied with treatment"

About: Kent & Canterbury Hospital

(as the patient),

Almost died after op, had fistula tied because it was hurting me so much, had it for eight years had kidney transplant eight years ago so didn't need it anymore. After op went home and nearly bled to death. Lucky for me my husband was there to try and stop the blood,it looked like a blood bath. The stitches had burst, was not told this could happen and it was just a miner op. I was out on the same day.

Had blood transfusion but the doctor on the ward almost gave me the wrong blood. I showed him a card. I had should not have RD negative blood, the doctor just dismissed it saying the lab would cross match it. Lucky my husband was there again as it was negative, could have killed me.

My arm is still bad can't straighten it and it's very painful.

I'm am fuming if it not any better by next week I'm taking this further.

Have written this out before in more detail but it was wiped off so hope I'm not repeating my self.

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for providing us with feedback and it must have been a very frightening experience for you. I understand having spoken to your consultant that you will be seeing him this week to see if we can help with the continued discomfort you have with your arm.

I also understand having spoken with haematology department who are aware of your case that they are issuing you with new cards to ensure that the communication is clear for clinicians. I will ensure your consultant is aware so that you can talk with him about your concerns and the clinical reasons for the difficulties in cross matching given your changing clinical picture.

I hope we are able to resolve your concerns and that your arm becomes more comfortable over time. Thank you again for providing us with feedback, it is really important for us to know so that we can address your issues and look to ways of improving our overall service.

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