"Had to wait 6 weeks to be seen but it was not an urgent referral"

About: Telford referral and quality service (TRAQS)

(as a service user),

Appointment made quickly. Had to wait 6 weeks to be seen but it was not an urgent referral.

Appointment made by phone - no written appointment.

No problem, but might be if needed to show employer.

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Response from Chloe Jones, TRAQS Patient Advisor, Telford and Wrekin CCG


Thank you for taking time to share your feedback.

TRAQS are pleased to hear that you were contacted efficiently to arrange your appointment. After booking an appointment over the telephone with the patient, TRAQS will always send written confirmation of that appointment. You should be receiving this shortly if you have not already done so.

Your chosen hospital/community clinic will also write to you to confirm your appointment and provide you with any further information if necessary.

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