"Biomechanics appointments and lack of..."

About: Norwich Community Hospital

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Arrival at the hospital 15 mins early for an appointment on 15 Oct 13 I was vectored to Biomechanics receptionist. There was no receptionist in post. after 5 mins I made myself aware toa clinician stating who I was, who I was to see and was asked to wait for a receptionist. Twenty mins after my appointment time I left. Relating my tale to the main receptionist, she spent more time typing than looking and discussing the issue with me. Before I left the Biomechanics receptionist arrived at the main reception stating that ther clinician could probably see me. Regretfully, I had to decline the offer as I had to make my way back to work. The most annoying thing here is as a follow appointment, when booked I asked for a telephone consultation. This never happened and now I await a telephone consultation after wasting 2.5 hours of my time and being made to feel of inconsequence. I suppose the hospital will still get its money from the GP and therefore other patients will suffer. Therefore I will communicate this event with the CCG.

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Response from Norwich Community Hospital

We are sorry to hear about the experience that you had at Norwich Community Hospital and offer our apologies. A full investigation has been requested into the issues raised by.Once the report has been completed I will feedback the outcome.

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