About: National Hospital for Neurology & Neurosurgery, Queen Square

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I was treated abominably by this hospital. I'd had MS for a number of years but was still undiagnosed, and the doctors treated me as though I was a mental case. They told me that all my tests were normal and therefore my condition must be "psychological". It was only later I realised that they'd scanned my brain but omitted to scan my spinal cord. So I paid for my own MRI, and this showed white matter lesions at five different levels of my spinal cord. On sending for my hospital notes, I discovered that there had been something on my brain scan too, but they'd ignored it, because it was only one lesion and quite small. Those doctors knew how desperate I was to have my illness believed, and yet they'd falsely told me there was nothing on the brain scan when there was. I also found they'd misdiagnosed me with "hypochondria" and "anxiety state". It's not uncommon for MS people to have their illness disbelieved during the early stages, but a specialist neurological hospital really ought to know better.

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Response from National Hospital for Neurology & Neurosurgery, Queen Square

As a Trust we take patient comments extremely seriously and would be grateful if you could make contact with us so that your concerns can be investigated. Please contact our Patient Advice and Liaison Service on 020 3447 3042 or by email to pals@uclh.nhs.uk.

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