"I have tried to use choose and ..."
About: Salford Royal Salford Royal Salford M6 8HD
Posted by A*********1 (as ),
What I liked
I have tried to use choose and book(C&B) on line but would like to make a number of comments which together make the system cumbersome and not user friendly.
When looking for the services provided at Hope there is no gynaecology dept. listed nor the names of the consultants with waiting times listed.
When booking appointment on line there is no information regarding which consultant you are booked with nor a choice given - important re this speciality as having found out by other means which consultants are in the department there are both male and female.
When then going to telephone choose and book to be able to have that info. you have to wait an hour after logging off from C&B to be able to make appointment.
All the staff I spoke to at Hope and C&B were extremely helpful but constrained by a system which clearly could do more to be user friendly