"My Daughter is in at the moment"

About: Hull Royal Infirmary

Anything else?

The GP arranged for my daughter to go in and we went the AAU which bearing in mind she was in a lot of pain it took 3 hours to see a doctor and even after that a further 2 hours before any pain relief. No information from staff ,some of them did find time to swap shifts round though and a bed was found for her after turning someone out of it. She is still in the same ward which has no shower facilities only two sinks in two toilets which as she has a stoma is not expectable . We do not know when she will be moved to another ward as the hospital appears to be on red alert ,how has the NHS got into such a mess , something drastic needs to be done. Not enough staff ,poor care ,very bad facilities and a lack of information in fact I am concerned that the care she is receiving is sub standard and could lead to an decrease in her health not an improvement. .

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your daughter's recent experience and we will ensure that the staff concerned are made aware. However, if you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . Your daughter's consent would be required in order to investigate and respond to the concerns raised. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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