"Duty of care has failed"

Anything else?

I am writing about the failure of care my son is still receiving while in the care of the mental health services.I went to visit my son today and found out that he was given eight hours unescorted leave to go home. I could not contact him because his mobile phone had been stolen off Branksome ward last week. Staff were unclear if he had gone on his own or was given a lift by his care worker. To cut a long story short, transport was not offered to return him to hospital, he walked for six hours in the pouring rain to return to hospital. He is on a section 3, unwell and venerable. Was his needs met? Was his care plan updated? was a risk assessment put in place? Did they keep him safe? No! Big failure in duty of care. From one really unhappy parent!

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Response from St Ann's Hospital

Dorset Healthcare University NHS Foundation Trust aspires to provide a high quality of care and support to both Service Users and their families at all times, so it is very disappointing to hear this has not been your experience and I am sorry you were caused such concern. A review of your son’s care has been undertaken to establish what happened on this occasion and measures have already been put into place to ensure this does not happen again. I understand you have met with the ward team to explain your concerns and I hope you feel that we have responded positively and agree our communications are now vastly improved. We are involving and keeping you updated on your son’s progress and care plan by inviting you to attend ward round, discussing the latest developments when you visit and contacting you to liaise around good times for him to take leave, when you can be around to support him, and ensuring all travel arrangements and contact details are in place to make sure this is well facilitated. Thank you for contacting us, raising your concerns and working with us to resolve this problem. You will receive, in writing, a full response following your complaint to us. Should you have any other queries, please do not hesitate to contact Becky Whyte, Hospital Manager on 01202 492145 or email via www.becky.whyte@dhuft.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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