"Should become a standard"

About: Russells Hall Hospital

Anything else?

Staff are extremely friendly and take the time to talk and listen to you despite how busy they must be. I don't remember much due to the nature of my visit but I do remember being offered to take a shower and the staff provided everything I would need which no hospital I have been to before has ever done for me, which almost dumbfounded me, why isn't this done at every hospital?

Story from NHS Choices

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Response from Russells Hall Hospital

Thank you for letting us know about your experience of our hospital. It is very important that our patients receive the highest standard of care and excellent communication is a vital part of that. It is also wonderful to hear that you were so impressed by the care you received and that we compare so well to other hospitals you have visited. We will pass your praise on to the team in our Emergency Department.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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