"Why I will never go back to CAMHS"

About: Solent NHS Trust

(as the patient),

I have been treated on two different referrals to CAMHS, both requiring about 6-8 sessions a time.

I was being treated for depression, anxiety, self harm and eating disorder not otherwise specified. On my first meeting with the woman I would be working with on my second referral, we discussed my self harm and depression and she said to me that I may be the "type of person who does this for the rest of my life" and she asked me "what would be the harm if I self-harmed for the rest of my life? " This shocked me as she should be helping me to recover not making me believe that I never can.

Another time when I saw her she asked me how many times I have required hospital treatment for my self harming and I had said that I needed to treat it myself because I was scared of the hospital. She said that I clearly couldn't be too bad as I didn't often requite treatment and that I couldn't be too serious a case. This hurt as it is exactly what I have always been told not to believe and hearing it from someone I was meant to trust made it very believable.

Furthermore another time I saw her I said that I had not self harmed for three days, which was an achievement to me as previously I was doing it several times a day. Instead of congratulating me or saying anything positive she said that it proved that everything I was doing was a choice and I just had to choose to recover and I would. All of this is things you should never say to someone with mental health issues.

I don't feel able to trust CAMHS after this and will never get treatment through them again. It has taken me a very long time to try to return to how I was before CAMHS as it actually made me deteriorate instead of improve. I still have trouble believing I can ever recover because of the things she said

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Response from Ben Prior, Complaints and PALS Officer, Southern Health NHS Foundation Trust

Thank you very much for detailing your concerns regarding your experience of CAMHS.

Unfortunately, this service is provided by Solent NHS Trust rather than Southern Health NHS Foundation Trust.

The contact details for their PALS and Complaints team are as follows:-

PALs & Complaints Service

Solent NHS Trust

Adelaide Health Centre

William MacLeod Way


SO16 4XE

Tel: 0800 013 2319

Email: SNHS.SCHPatientExperience@nhs.net

However, if you would prefer you can contact our Complaints and PALS team on 02380874065 who will take you details and pass them on to Solent to arrange contact with you.

Kind regards

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