"Excellent A&E"

About: University Hospital Of North Durham

Anything else?

I was admitted to the A&E after crashing my bike at high speed during the Etape Pennines event on Sunday 6 October. Everyone I dealt with in the A&E department was brilliant, from the booking in desk, to the triage nurse to the radiologists. A special mention has to go to a member of staf in the A&E practioners section. She was an absolute star. From the moment I entered the room I was made to feel at ease, she listened to my explanation and progressed my treatment speedily. Even when I came back after having my right wrist x-rayed complaining my left wrist had started to hurt she was utterly patient and referred my back for another x-ray. Once my treatments were complete I had to wait for my friends to collect me. She found time to check on me, found me a cup of tea and sandwich, and we even had a chat about cycling. When my friends arrived she explained the drugs I'd been given and some things they had to look out for while we travelled home. Essentially, if you imagine how you would like someone to be in these circumstances she was it.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your visit to the Accident and Emergency department at University Hospital of North Durham. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Accident and Emergency department. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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