"Emergency care for a 10 year old"

About: Arrowe Park Hospital / Accident and emergency Arrowe Park Hospital / Paediatrics

(as a parent/guardian),

My son had an accident while out with his scout group. He was brought by ambulance to Wirral University Hospital and was seen in the children's A&E department - it was 9. 30 at night.

The staff were efficient, professional and very caring particularly the doctors. As a parent it was very distressing but they couldn't have been more supportive. My son was tucked up in the paediatric ward before 1am. He had reconstructive surgery the next day which went went - I believe this is in part as a result of the quick and thorough action taken by the A&E team.

Thank you.

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Response from Arrowe Park Hospital

Thank you very much for your kind comments. We are extremely grateful that you have taken the time to provide this feedback. Our staff work hard to try to ensure that a patient’s experience whilst at the hospital is as pleasant and comfortable as possible, and they are always considerably heartened and motivated on learning how much their efforts have been appreciated. We have passed your kind sentiments to staff in our Childrens Emergency Department. If we can be of further assistance in any way, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. Wirral University Teaching Hospital NHS Foundation Trust

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