"Suspected stroke"

About: Macclesfield District General Hospital

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This is on behalf of my Mum who was admitted to MDGH with a suspected stroke earlier this year from her care home. She had become hypersensitive and extremely confused and I was upset to see staff trying to take blood from her whilst she was obviously in extreme pain. I asked them to leave her until I could try and reassure her. I was continually told that she had dementia which I knew she didn't and I kept trying to tell staff that she had an infection of some sort as she had behaved this way previously after a very serious stroke in Sept 2012. She was moved to another ward as it became apparent that she hadn't had a stroke and did have an infection. She was in a side ward but the window was ill fitting - it was a very cold spell and wind and snow blew through Mum's window. She wasn't given a blanket. No one appeared to know that she had suffered a stroke and asked why she couldn't get to the toilet! If I hadn't been there goodness knows what would have happened. She was then diagnosed with a gall bladder infection - if her notes had been reviewed medical staff would have known that she had a history of gall bladder problems. I sent clean clothes with my elderly father the next day only to find that she had been discharged back to her care home on cold day with just her nightie and dressing down and of course she was still confused and no-one had thought to let us know. All in all a dreadful experience and one which I hope I never have to see again.

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Response from Macclesfield District General Hospital

Thank you for posting comments about your mother’s experience on the NHS Choices website. I am very sorry to read the comments you have made regarding your mother’s recent stay at Macclesfield District General Hospital. If you would like to discuss the various issues you have mentioned further please contact The Customer Care Team on 01626 661449 or e-mail on ecn-tr.CustomerCareSevise@nhs.net who will gladly assist you. Thank you

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