"Plaster Room Clinic"

About: Royal Bolton Hospital

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After receiving excellent treatment at A&E on Friday morning when I snapped a tendon in my finger I was booked in to the clinic at 1415hrs on Monday 7th oct 2013 to get a custom made splint for my finger. Having arrived at 1400hrs I booked in with the receptionist and I observed her write 1415hrs on my file. I was instructed to wait in the large waiting room to be seen by the consultant. When 1415hrs passed by the waiting room was getting busy and I noticed that patients arriving after me where being seen before me. At 1500hrs I still had not been seen and at no time did any of the staff advise that the clinic was running late. Eventually at 1535hrs I asked a nurse why I had not been seen yet even though my appointment was 1415hrs. As she was looking for my file the consultant called me in. When I got in the room he confirmed that yes I had snapped a tendon with no damage to the bone. He then advised me that I required a custom made splint, which is what I thought I was there for, and this would be done in another department. The consultant tried to contact this department but could not make contact so he advised me that if I do not receive a call from them within 2 days I was to call his secretary. I think this was a complete waste of my time and I am still no further forward with my treatment.

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Response from Royal Bolton Hospital

I would like to apologies to you if you feel the care and treatment under the orthopaedic department has been less than satisfactory. The process through A&E for injuries such as yours is that you would attend the fracture clinic to receive an expert opinion, diagnosis and a management plan. Once this has been carried out subsequent treatment is arranged accordingly. I am unsure why we were unable to contact the therapy team to arrange this and apologies again if you are still waiting for an appointment. Should you wish to provide your name and contact details I would be happy to arrange this for you. Helen Arnaud, Operational Business Manager, Musculoskeletal Services. helen.arnaud@boltonft.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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