"2 shoulder operations that have not worked."

About: Luton & Dunstable Hospital / Trauma and orthopaedics

(as the patient),

I have had operations on my right shoulder by the same consultant and both have not been successful. Also when I was in ward 21 I did not get any help when it came to washing my self, with only 1 arm in use and having to go to wash in the cubical with a basin that has no plug in and taps that turn them self off after about 30 seconds.

My shoulder is still no good and now waiting for a 3rd operation to be done at Stanmore, the specialists.

My consultant at the L&D I had no faith in him as he seem to have no Idea of what to do, and infact my shoulder is worse than ever before.

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Response from Luton & Dunstable Hospital

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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