"I was brought to the Hospital ..."

About: Mary Hewetson Cottage Hospital (Keswick)

(as the patient),

What I liked

I was brought to the Hospital by Keswick Mountain Rescue Team suffering from hypothermia. I was treated quickly, efficiently and in a very friendly and personal way.

What could be improved

I became aware that the procedure was to transfer me to Carlisle Infirmary. I did not want to move so far away from my friends and family and arranged for family to come and pick me up and if necessary take me to Lancaster Infirmary, much nearer home..

Unfortunately this made things difficult for the staff, for which I apologise. But they seemed to understand. I was taken home by my friend and his wife and managed to recovery fully in their care at home.

The trauma I was suffering was made worse knowing that I was going to be transferred to Carlisle. There must be a better way.

More about:

Story from NHS Choices

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Response from NHS Cumbria

Thank you for your kind comments regarding both the staff and the treatment you were given at Keswick Community Hospital. I was sorry to read that your proposed transfer to Carlisle Infirmary caused you additional distress.

I have spoken to the Keswick Community Hospital and I have been advised that in cases where the Hypothermia is severe, patients are transferred to Carlisle Infirmary, as their facilities are better for dealing with this. Please let me assure you that your transfer to Carlisle Infirmary was not intended to cause upset, but was to provide you with more advanced treatment for Hypothermia than Keswick Community Hospital were able to offer.

I am very pleased to read, however, that this was not necessary in your case and you made a full recovery at home with the help and care of your family.

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