"Disgusting rip off car park charges"

About: Countess Of Chester Hospital

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This review is concerning visiting and having to use the Countess of Chester Hospital Car Park. Review with regard to care and other matters will be reviewed separately when the episode of care is completed. The Countess of Chester Hospital have the disgust to charge patients and visitors £3.00 per visit for an hour, rising up to £7.00 if you are there for a few hours per visit. Visiting an inpatient twice a day during visiting hours you can therefore except to pay at least £6.00 per day. This turns out to be very expensive when they are kept in for several days or longer. Concessions are very few and unlikely for most people. They also charge in the evening, 24 hours per day, when clearly there is much less demand for parking; no out-patient clinics being held and less staff and other corporate visitors. There is no reason why it can’t be free during the evening visiting when the car park is only half full. Cars are also parked illegally outside the Jubilee Day Case Centre, not having to pay but on double yellow lines. Not sure if this is staff or visitors, but nothing seems to be done about this. Clearly making a huge profit from ill patients and their families.

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Response from Countess Of Chester Hospital

Dear Sir / Madam, We are sorry you feel you had a negative experience. We take all patient feedback very seriously and therefore we will use your comments to see what we got wrong. Please be assured that your comments have been shared with our Director of Nursing & Quality and the relevant staff. Please feel free to contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally regarding any improvements we have been required to make as a result of your comments. The Patient Experience Team

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