"Misdiagnosis poor staff empathy"

About: Heartlands Hospital

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My son was taken to Heartlands by ambulance after being assaulted, he was unconcious for 20 mins with a head injury. It took the staff several hours to do a CT scan. When he eventually got one, they completley missed that he had a fracture to his Pectous bone and lower brain contutions!? He complained about the pain in his head and brightness of the lights. The day staff took over and a nurse put on the lights and told my son that this was not a hotel, there is nothing wrong with him and that he needed to free up the bed for real patients and go home and sleep off his hangover!? My son was admitted to QE hospital after another ct scan, they found he had a fracture and bleed on the brain. He is on the neurosurgery ward. In light of all what is going on with the poor care in some NHS hospitals it beggers belief that nurses still show no empathy or respect that the patient may be right if they are saying they are in pain! Or that qualified drs did not see the fracture or bleed? The lav

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Response from Heartlands Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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