"Contacting the departments"

About: Leicester Royal Infirmary

Anything else?

Having had my appointment cancelled twice I tried to ring on the number given on the letter. it would appear that this number is never manned for three days now I have been constantly ringing this number and have got no answer. So what's the point in sending you a letter with a statement that says. "If you have any concerns please contact the department on ! "

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Response from Leicester Royal Infirmary

To reviewer, Thank you for taking the time to post your comments about our Ophthalmology department. We value all feedback as this allows us to continually review and improve our services. We would like to take this opportunity to sincerely apologise for any recent issues you have experience and to reassure you that we are making some developments that will improve the way we deliver our service to patients. We are very aware that some patients are having to wait longer for an appointment or surgery than is ideal, and that some patients also have their appointment dates or times changed. We are very sorry for this and have made some significant changes to our processes over the summer that will significantly improve both the appointment process for patients and further reduce waiting times. If your appointment is one that we have to change in over the past few months, please accept our apologies during this transition; we will aim to ensure you are seen as quickly as possible but if you do have any further concerns, please feel free to contact the following numbers from Monday to Friday, between 9am and 4pm: Enquiries about clinic appointments – 0116 258 6763 Enquiries about surgery – 0116 248 5930 General information – 0116 258 6468 FOR EMERGENCIES ONLY Emergency Eye Casualty – 0116 258 6273 We are also aware that patients have been facing some are difficulty in contacting us on these numbers at peak times due to the volume of calls but we will make every effort to answer your call and resolve any concerns. If you cannot get through on the phone and have any further concerns, please email me on Kerry.Pape@uhl-tr.nhs.uk Kind regards Kerry Pape Lead nurse for Specialist Surgery Leicester’s Hospitals

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