"Lack of dignity in care of my stepfather"

About: Blackpool Victoria Hospital / Older people's healthcare

(as a relative),

My stepfather was admitted to Blackpool Victoria Hospital 2 months ago following a stroke.

The trust's immediate response was good - he saw a consultant quickly on a Sunday night by video link. He was skilled and had a good bedside manner.

The care that followed fell short of providing dignified care. He did not get regular toileting leading to accidents and he felt humiliated. He has macular degeneration and little attempt was made to ensure he was able to eat given his poor sight. He did not get regular showers.

The family had no information about his prognosis and no named nurse. Out of the blue my mother was told she needed to find a nursing home for him within the next 2 weeks - this was a total shock.

I am grateful I do not live locally and hence need to use this hospital. In my experience it falls well short of providing dignified care.

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Response from Stroke Association, Stroke Association

We noticed your post and thought you may be interested to hear about the work of the Stroke Association and how we may be able to support your family. Stroke Association is the leading charity in the UK changing the world for people affected by stroke.

Our Stroke Helpline is there for anyone who has been affected by stroke in any way. You may want to know more about stroke and its effects, be looking for practical information and support, or simply someone to talk to. The Stroke Helpline is open Monday to Friday from 9am to 5pm on 0303 30 33 100. You can also email us at info@stroke.org.uk. We also have a range of services across the UK, providing information, advice and support to stroke survivors and their families. You can find out if there is a service in your area by contacting the Helpline.

We were sorry to hear of your stepfather’s stroke and that you feel he did not receive good care. You may find it helpful to contact the Patient Advice and Liaison Service (PALS) to discuss your concerns. PALS is an independent organisation, there to ensure that the NHS listens to patients, their relatives, carers and friends, answers their questions and resolves their concerns as quickly as possible. You can telephone PALS at Blackpool Victoria Hospital on 01253 655589 or by this website: http://www.bfwh.nhs.uk/contact/pals.asp

Finally, you can also find lots of information about stroke on our website at www.stroke.org.uk as well as information about how to complain about a health service. You can read about our services, read or listen to other people’s experiences and download all of our publications free of charge. There is news about our campaigns to improve services for stroke survivors, national and local events and our research programmes. You can also join the Talkstroke discussion group where you can share your experiences with other people who have been affected by stroke.

I hope that this is helpful and some of the information I have provided below offers useful support and suggestions.

Stroke Information Service


Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

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