"My treatment on discharge"

Thank you Katherine for letting us know about your experience of our hospital. We are very sorry to hear that you were not happy with the care you received and the way you were discharged. We are very sorry if the way you were discharged gave you cause for concern and left you worrying about your treatment. This is not what we would want for any of our patients. The decision to discharge you would not have been taken without full consideration by the doctors and nurses taking care of you. Patients are not necessary seen by their doctor on the day of discharge as the decision as to whether they are fit enough to return home may have already been made. We can assure you that you would have only been discharged if your doctor was fully satisfied that you were well enough to go home. We make every effort to make sure our patients are not transferred between wards during the night as we know how disruptive this can be. We do not take the decision to do this lightly, however, when the hospital is particularly busy there is sometimes no alternative but to do this. Any bedded room that patients are transferred to will be a ward that is staffed appropriately, offering the same level of care and facilities as all our ward areas. If you were in the discharge lounge during a meal time you should have been offered a sandwich for your lunch, along with light refreshments throughout the day. Patients in the lounge are also asked every hour if they would like anything to eat or drink. We can only apologise if this did not happen during your stay there. Making sure our patients feel fully informed about every aspect of their treatment is a priority for us, so we are very sorry if you feel you were not given all the information you wanted. If you would like to discuss the issues you have mentioned further, either to raise your concerns or to discuss your ongoing care, you can contact matron on 01384 456111 extension 3128 who will arrange a meeting with you.