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waiting game

Story from nhs.uk

"waiting game"

About: Leicester Royal Infirmary

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I came to the ent dept on the 10th of july to be told i need surgery on my hearing was told i would hear back in no more then 8 weeks its been 3 months now and as yet no news has arrived i have tried 5 times to call the ent dept all my calls have been unanswered not sure what else i am ment to do

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Responses

Response from Leicester Royal Infirmary 10 years ago
Leicester Royal Infirmary

Submitted on 09/10/2013 at 16:16
Published on nhs.uk on 10/10/2013 at 04:00

Hi Tracey, We’re really sorry to hear about your wait for an appointment and the difficulties you’ve experienced trying to contact our ENT department. This is unacceptable and we are currently looking at ways of improving our service. If you have still not heard back from the department, please contact me directly on Kerry.Pape@uhl-tr.nhs.uk and I will look into this for you. Kind regards, Kerry Pape Lead nurse for Specialist Surgery

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