"Islay Hospital Appointment"

About: Islay Hospital

(as a relative),

My wife and I live on an Island, the nearest hospital is on the neighbouring Island of Islay which is a 21 mile outward journey, (42 mile round trip), with a half a mile ferry in the middle. At best, the journey takes one and a quarter hours in our own car.

In August 2013, my wife received an appointment for the Medical Clinic, to which she attended, seen to and sorted, job done, informed that an appointment will be made for her to return for a procedure. So an appointment was sent dated mid September for an appointment this week. The wording was as follows, Clinic Medical Clinic

Dr Henderson

Appointment - the date and time was inserted

Location Islay Hospital

It has to be noted that Dr Henderson has been retired for some time.

My wife attends the appointment, it is a different Doctor from the September appointment, plus no sign of anyone to undertake the procedure. It turns out that it is a duplicate of the September appointment and the Doctor admitted that it was a wasted journey. A journey that has cost £16 plus all the wasted time.

The NHS is making a big thing at the moment about how many appointments are not kept and the cost to the NHS. It would be well for the NHS to come clean about how many appointments are made in error such as the one above and the cost of such errors. It may well be that their statistics include such appointments where patients have seen the pointless journey and just not turned up. A fault of the patient, no, I would think a fault of the NHS.

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Response from Maimie Thompson, Head of Public Relations and Engagement, Chief Executive's Office, NHS Highland

picture of Maimie Thompson

Dear Adamas

This is a simple hands up from NHS Highland to say we are really sorry for what has happened here. Clearly some sloppy administration of your appointments which we need to look into and we will.

What you describe is extremely frustrating all round. A waste of your time; waste of doctors time and overall waste of precious NHS resource.

While mistakes do happen we are working very hard to try and make sure systems and procedures are in place to make sure errors like this are extremely rare.

You make a good point about do we know how many times something like this happens. I will see what I can find out.

I apologise for us being disrespectful of your time but grateful for feeding back your experience.


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