"Waiting times and the attitude of the staff"

About: University Hospital Of Hartlepool

Anything else?

I have had 2 appointments at the obstetrics and gynaecology ward and both were over 1 hour and a half late with no explanation as to why that had happened. The second visit, I was seen by a very rude gynaecologist who treat me as though I was keeping him back late (the ward was closing by the time I was seen by him) I was offered an insincere apology and then I was sighed at continuously throughout the appointment and treat as though I was being petty in my complaint. He didn't listen to a single thing I said, disregarding my experiences with medication I had been given previously or telling me to handle it. All in all, I left half an hour later, feeling like I was a lesser being and angry at the treatment I received. It's not the hospitals fault, but the particular doctor's.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from University Hospital Of Hartlepool

We are sorry you felt let down by your experience at our hospital. We are always shocked and saddened to hear when our staff do not meet the standard we expect. Thank you for drawing this to our attention. Your comments have been noted and we will certainly learn from them. Thank you for taking the time to leave a message on NHS Choices..

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story