"neurology outpatients"

About: Harrogate District Hospital

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We visited neurology outpatient on 16th Sept at Ripon Hospital as there were no spots available at harrogate. The consultant my husband saw had not been the one we had seen previously. He did not know anything about husbands condition, nor did he look at the notes. We both described the signs and symptoms of his neurological condition (I am an ex nurse and could speak in a language I know he should have understood). The Dr did not listen, nor did he appear to believe what was bring said to him. He asked what medications my husband was on, even though they were wrote down in front of him. He then went on to tell us my husband needed to come off his medications for another illness as these could affect his condition, although at the same time the medication he had been non for many years should already be treating it. He then said he was going to ask our go to increase the dosage of his tablets. This man did not listen to what we were telling him which was confirmed when we discovered he had asked the go to increase the dosage to a level that hubby had already been on for 12 years. I complained to his secretary several times, I also emailed the patient experience team. I have not had a reply from the patient experience team, which I am not happy about. The Fed secretary was less than helpful and did not get back to me. Eventually the consultant contacted our go and asked him if he thought the diagnosis was the correct one. As our go said to us, that is why he had referred to a specialist in the first place to get a diagnosis. I feel we are being passed from pillar to post as the Dr at harrogate can not be bothered to take a look at the whole of my husband's health problems, not read and understand what is in his medical history. I am disgusted with you and know I would have been ashamed if that was the level of care given on my ward.

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Response from Harrogate District Hospital

Thank you for taking the time to contact us about your experience and I am sorry to learn that it was not up the high quality that we would expect. I apologise that you did not receive a reply to your email to our Patient Experience Team within our target of 3 working days. I have spoken to the team, who have the details of your complaint and have, I understand, now contacted you for further details so that they can investigate with the Neurology team what may have gone wrong in this case, which they will take forward urgently. Thank you again for your feedback, which is very valuable to us. Chris Watt Head of Communications Harrogate & District NHS Foundation Trust

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