"Patient Care and communication"
About: Royal Blackburn Hospital Royal Blackburn Hospital Blackburn BB2 3HH
Posted by Anonymous
After being shipped back and forth from GP out of hours surgery to A&E to MAU, being discharged then being sent to Burnley Urgent Care (by MAU staff) only to be transferred back to MAU; I have been left very disappointed by lack of communication from MAU staff to my son (the patient) and us as family. There were many instances of this but the straw that broke the camel's back was the tone of the nurse when we asked if they were still waiting for a bed on a ward and suggested that his IV painkiller might be due at any time! Rude and ignorant. The staff on A&E were lovely, caring, efficient and communicated well. This cannot be said for all the MAU staff members.