"General view"

About: Hull Royal Infirmary

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I have had surgery many times, been an in-patient there several times and many outpatients visits .at both Castle Hill and Hull Royal Infirmary. Nursing and ancillary staff rushed off their feet but always treated me with respect and dignity. A much preferred hospitals to Scarborough. Consultants, doctors and nurses kept me informed. However, there is much general NHS waste of money to be seen such as all the so called certificates of standard attainments posted throughout every ward. This is irrelevant to patients and must cost millions throughout the whole NHS. Also it is quite obvious that night duty coverage is run on a shoe string causing patients to wait when the buzzer is sounded. Overall I have always been satisfied with my treatment and care.

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Response from Hull Royal Infirmary

Dear Jenny Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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