"emergency care on thursday 26th september."

About: Cheltenham General Hospital

Anything else?

My wife was admitted to your A and E department at 12 noon on the above date, which happened to be the last day of our weeks holiday in the Cotswolds. She had a problem with a very high heart rate. I would like to express our thanks to the wonderful team of staff who treated her on the A and E area and then on the acute assessment ward. We were both treated with the utmost care and consideration by all staff, nurses and doctors at what was definitely a very busy and challenging time for them. Although we were there for over 7 hours, at no time did we feel we had been forgotten about. Often we are too quick to criticize NHS staff, all we can express is praise for all the fantastic work they do. I have spent many an hour in various A and E departments and from what we experienced your team and the team in acute assessment are some of the very best. Not the best way to spend the last day of your holiday, but at least made bearable by the way we were treated. My wife is now fully recovered. Our kindest regards. Maureen and Rodney.

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Response from Cheltenham General Hospital

Dear Maureen and Rodney, Sorry to hear you had to spend the last day of your holiday in our care, but pleased that it was as pleasant an experience as it could be under the circumstances! We will pass your comments onto the team in A&E who I'm sure will be happy to hear Maureen is recovering well. Thanks you for taking the time to share your experience on this site. Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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