"The most vile receptionist I have ever come across"

About: Northern General Hospital

Anything else?

I arrived at the minor injuries unit to be welcomed by the most vile receptionist I have ever come across! The simple hello that could have been came out as 'yes'. We politely gave our name and were rudely stopped mid sentence with an abrupt 'that's not for us we deal with cuts, go to the walk in there's a doctor there'. Throughout the duration on the short conversation I have never been looked down upon the way the receptionist looked at me! I advise you review your customer service training and remind your staff that your patients come first, and expect to be greeted with a friendly manner. Thank god your walk in service has a better welcome than your minor injuries! Some people seem to have forgot that a simple smile and a bit of mutual respect goes a long way. I hope you improve your service so no one else is as unfortunate enought to be treated in this way!

More about:

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Sheffield Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to give us your feedback and I am sorry you were unhappy with the way you were spoken to by the Receptionist.

If you would like us to investigate your concerns further please contact our Patient Services Team on 0114 271 2400 or pst@sth.nhs.uk, and they will take further details.

Thank you again

Updates, changes and questions related to this story