"A&E experience after slight accident"

About: Maidstone District General Hospital

Anything else?

Last Wednesday, my wife fell off her bike and hurt her left big toe and her right hand side ribcage. She was uncomfortable enough to want to make sure that she hadn't done any serious damage to herself. We presented at A&E at about ten in the morning and saw the triage nurse within ten minutes. Then into the Xray queue, where we had hardly sat down before being called in. Then back to reception to wait for verdict, which turned out to be fracture of toe and bruise to ribs, so no special treatment but go home and rest up for a day or two. After all recent negative news and reports about the NHS and some about Maidstone Hospital, we were fearing a long and unsatisfactory visit. The opposite was the case. Everyone was brilliant and we were in and out before we'd had time to finish our coffee. So, thank you to everyone on duty in the A&E Department. You have one very grateful and satisfied customer

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Maidstone District General Hospital

Thank you for taking the time to inform us of the outstanding care your wife received at Maidstone Hospital. We have passed on your kind compliments to the managers of the A&E and X-ray departments, so they are able to feedback your compliments to the appropriate staff involved with your wife’s care. We know that they will be extremely grateful to you for your kind comments. If there is anything else we can do for you in the future, please do not hesitate to contact the PALS team on 01622 224960 or email us at mtwpals@nhs.net (TK)

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story