"Success story"

About: Royal Preston Hospital

Anything else?

My treatment by the consultant and team in the haematology department has been excellent. I know I am one of the lucky ones because my cancer was curable but I was confident in the skill of the doctor. He went out of his way to make sure I was well taken care of , even though he was very busy he visited me on the ward and reassured me. He is positive and I feel he listens to my concerns and deals with them. I cannot praise the Radiography team enough, they inspire confidence. There are always two of them taking care of you In a gentle, professional manner. The consultant is positive and cheerful and he saw me half way through the treatment giving me reassurance and peace of mind. Chemotherapy was the worst thing I have been though. I am sorry that I saw different staff each time and some were not familiar with the job, they were not keen to help each other either. I felt afraid during treatment, altogether it was a truly horrible experience in the chemotherapy department. There was no privacy, it was crowded , noisy, uncomfortable and painful. Hopefully I won't ever have to go there again.

Story from NHS Choices

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Response from Royal Preston Hospital

Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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