"Efficient and courteous, despite a constant flow..."

Anything else?

I was referred to the ENT department in July with a large lump in my throat. Very worrying, despite having been told it was probably "just a cyst". A long wait in the hospital (over an hour) , but only to be expected at times, due to emergencies. Treatment very efficient and reassuring. Returned after two months and discharged (it was a cyst, which had disappeared by then). Both nursing staff and consultant appeared thorough, efficient and sympathetic Waiting area is small and stuffy (some people would say it was claustrophobic). My overall impression about the staff was that they were working hard to provide a good service.