"Went from bad to much, much worse"

About: Yeovil District Hospital

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I was initially taken in to hospital with severe abdominal pain following contact with the NHS helpline number who advised I needed to get myself to A and E ASAP.I was seen relatively quickly by the triage nurse (who was a male and absolutely fantastic)I was admitted in to the jasmine ward which was relatively comfortable -good nurses and care assistants.However after several days the nhs consultant tried to send me home on painkillers even though I was still in a considerable amount of pain and had not been told what was causing the excruciating pain.At this point I was taking oromorph with codeine and paracetamol daily which meant I was so dosed up I didnt properly understand what was actually being said around me.When my partner arrived during visiting times I told him that I was being discharged and he was very surprised as I was still in pain and still visibly looked very unwell. My partner spoke to a very helpful nurse who said if we wanted to be seen more urgently than a 6 week out patient appointment then I needed to return to A and E if and when I was in pain.He told her that I was still in pain currently and if I was to be discharged I needed a wheelchair to get out to the car as I was too weak to walk. After a few minutes she returned and said that if I couldn't get myself out to the car then she didn't feel comfortable discharging me.After 6 days in hospital and being told that I had something wrong with my gall bladder but that it could take 3 years to have an operation on the NHS I felt my only option was to see a private consultant. I was seen by the private consultant (who explained everything in great detail, in a very caring manor) who booked me in to have keyhole surgery to remove my gall bladder about 3 days later and in fact what I had been suffering with was an acute gall bladder attack.When I arrived at the Kingston wing I was greeted with an amazing group of staff members who were all very caring and informative.I was impressed! I have since been very unwell post surgery as I had further complications (not a mistake on the private consultants behalf, the operation was very successful!)I had to return to the hospital as my gp was concerned about some symptoms I was experiencing where I was sent to ward 7a.I spent 3 days in this ward and I have never experienced anything as degrading in my life.The staff were incredibly rude, uncaring and dismissive.The complete opposite of what I had experienced earlier.I was so shocked whilst I was in hospital I didn't know what to do.One NHS consultant tried to examining me before reading my notes,which stated I had recently had surgery.This was only prevented due to a junior doctor jumping in and saying I had just had surgery and it might be sore! I am deeply saddened at the care I received during my time in ward 7a and as a medical proffesional myself find it unforgivable. I do not have private health care so this awful post op experience has cost me £4500. Than you NHS.

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Response from Yeovil District Hospital

We were very concerned to read about your experience of our hospital and would like to apologise that the service you received from us seems to have fallen below the high standards we set ourselves. We would very much like the opportunity to discuss your experience in more detail to ensure we can make any necessary improvements to the way in which care is provided. Our Complaints Manager can be reached on 07825111993 and hopes to hear from you. Thank you Yeovil Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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