"Crisis Team at Parklands Hospital Basingstoke"

About: Adult mental health / Crisis Resolution and Home Treatment Team

(as the patient),

I find that the mental health team in Basingstoke are below standard. I have had problem since I came here several years ago. I have struggle to eat, drink and wash.

My doctor refer me to Crisis Team. a member of staff call up she didn't want to know anything about my situation, just told me that a referral was in the post, it seemed like they didn't care all. it sounded as if they wanted to get home at the end of the day and didn't seem to care if I was in a crisis. the member of staff knew I was selfharming as the GP had advised but didn't want to talk about it all at all.

I need practical help to shop for food I do not like going into super markets, the choice, price, whats healthy and not overwhelm me and if I am not eating it physical a very demanding job. A friend say I can get a drink which is effectively is a meal in the bottle and it reduce volume so if I can not face a meal I can still try to eat. I talk to the GP about a year ago and will try again now, but I have no hope anyone will listen.

I need help!

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Response from Ben Prior, Complaints and PALS Officer, Southern Health NHS Foundation Trust

Thank you very much for taking the time to share your experience.

I am sorry that you are unhappy with the level of service provided by the Basingstoke Mental health team and specifically the Crisis team.

Please contact the Complaints and PALS team directly on 02380 874065 so that we can be of assitance.

Kind regards

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Response from Ben Prior, Complaints and PALS Officer, Southern Health NHS Foundation Trust

Further to my last response, I have had contact from the service who have advised the followwing:-

I am sorry that you were dissatisfied with the Crisis Resolution Home Treatment (CRHT) service based at Parklands Hospital. Community services underwent a service re-design in April 2012 and the CRHT service no longer exists as the service is now provided by the Access and Assessment Team based in Basingstoke. Although we cannot provide direct practical help with shopping you could see your GP or contact the service directly (contact Details below), if you have serious mental health needs then the service can provide you with a mental health assessment and may also be able to signpost you to other agencies who do provide practical assistance with daily living.

Access & Assessment Team

Southern Health NHS Foundation Trust

49 Church Square

Basingstoke RG21 7SN

Tel: 01256 346616

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