"Winston Churchill Wing - Fibroid Clinic - so..."

About: St Mary's Hospital (London)

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I submitted this review before but could not see it posted, may be a backlog. I though I should try again. I had an appointment at the Winston Churchill Wing for post operative appointment for fibroids). I was early for the appoint and was seen quite quickly by the consultant running the clinic. I this consultant made me feel as big as an ant. As i walked in a woman was sitting in the far corner of the room. Neither made any attempt to explain to me why another person was present in what was to be a private appointment for such a personal problem. The consultant has an awful dismissive bedside manner. I felt that i was treated like i had no right to a personal appointment, and it was assumed by both the consultant and stranger in the room that is was okay to impose in my personal space to such an extent. I was too embarrassed at the abrasive and dismissive manner in which she (the consultant) spoke to me. I am sure the procedure is to ask the patient if they are comfortable with a stranger sitting in on the appointment. The stranger in the room also saw fit to make comments during my appointment. I felt so small. This is a leading fibroid consultant who I believe has had decades of experience and would be well aware of patients rights. I couldn't get out of there soon enough. To further add to my humiliation, the surgeon said as I opened the door which led into the waiting room "and lose some weight! It will help your situation" I believe that losing some weight will help (I am not obese but I agree that I am overweight) but i felt so embarrassment i almost ran out of there.

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is very concerned to read your review. We sincerely apologise for the embarrassment and distress that you were caused. Your review has been passed to the Medical Director and other senior staff within Gynaecology at St Mary's and we would like to assure you that the comments you have made will be addressed with the consultant. It would assist with our investiagtions if we had more details and we hope you will contact our PALS service pals@imperial.nhs.uk and Christine Cornell, PALS Manager will be happy to speak with you. Again our sincere apologises, providing a good experience for our patients is important to us.

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