"Physiotherapy Dept."

About: Darent Valley Hospital

Anything else?

I found the reception staff very rude. They were always eating at reception desk which I found very disrespectful. Did inform someone but they just seemed to brush it aside couldn't be bothered. I always thought that you were paid to work not discuss family life when patients are waiting. Did take it further and reported it but still brushed under the carpet. Always remember they are the first people you see in the department and first impressions always count.

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Response from Darent Valley Hospital

I am sorry your visit to the Physiotherapy Department was not a positive one and that when you raised the matter no action was taken. I will ensure your comments are made known to the reception staff and will remind them of the standards of behaviour we always expect. If you would like to discuss your experience further, please contact me on the details below. Kind regards Sue Craven, Head of Therapies 01322 424366 sue.craven@dvh.nhs.uk

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