"Appalling All Round"

About: St Helier Hospital

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My 16 year old son was seriously ill in St Helier hospital for 4 nights, during which he was housed in 6 separate beds (including the 3 in A&E). A&E was dirty with lots of rubbish on the floor (I counted 8 pieces of rubbish I could see, despite a cleaner going round doing nothing much as far as I could see). The nursing staff (with two very notable exceptions) were completely uncaring and did not keep us informed about what was going on - I sat and listened to a bell ringing at their station whilst they carried on chatting for several minutes before going to investigate the bell. The doctors (on the rare occasions they deemed it necessary to come round - they didn't at all Saturday or Sunday, as patients aren't supposed to be sick at weekends), were very good, just too absent. The food was appalling - no 5 a day and poorly balanced. Living on hospital food would make you ill. A totally stunning dfference to Queen Mary, when everyone from the cleaners to the consultants were superb.

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Response from St Helier Hospital

Thank you so much for your feedback. We are so sorry you rated our A&E staff on the whole so badly - with the exception of two nursing staff and our doctors that is. We are always trying to improve our patient-staff communication and we shall ensure staff who were on shift are informed of their behaviour. There is no excuse for dirtiness and especially so as there were cleaning staff present. We shall be informing our cleaning department of this as it is totally unacceptable. We do try to offer our patients a healthy balanced diet and again, your comments will be listened to. Your positive comments regarding Queen Mary's staff and their cleaners will also be fed back. We hope your son is fully recovered now. Dr Ruth Charlton Joint Medical Director

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