"Why have an appointment system?"

About: Birmingham Dental Hospital

Anything else?

Having waited for 6 months after a referral to be the orthodontist we finally got a 9.30 am appointment for this morning. Having to rush around to get my other child to school and make it to the city on time I am still waiting to be seen at 10.54!!!! I understand appointments can and most do run late but 1 hr 29 minutes and still counting! I have no faith that my sons treatment will be done in a satisfactory time scale. Not once was an apology issued for the delay and don't even want to think of the car ark meter running!!!!

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Response from Birmingham Dental Hospital

I am sorry you had a long wait whilst at Birmingham Dental Hospital yesterday and am aware you also emailed Anne Pemberton, Patient Experience Manager who contacted you about your experience. Anne will look into the situation which occurred and respond to your concerns shortly. Please accept our apologies for the delay you experienced.

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