"A + E department is not patient friendly"
About: Solihull Hospital / Accident and emergency Solihull Hospital Accident and emergency Solihull B91 2JL
Posted by minnie1 (as ),
I attended the dept after falling onto my wrist, on arrival the receptionist was rude and abrupt and seemed irritated that I was attending following a fall as the dept was already busy.
It was 4 hours before I saw anyone by which point my painkillers that I had already taken were beginning to wear off. Once in the dept I was quickly dealt with and was told to return for review in one week which I did.
I returned a week later the review was straight forward and was informed as I still having problems I needed to return in another week. This time even though I had an appointment, there was no record on the system and my notes were missing and couldn't be found. When I was seen by the doctor it was recommended that I needed an MRI and to come back to review clinic 5 days after.
Following the MRI I phoned the reception to make my appointment. I was quizzed as to why I needed the review as they had problems again finding me on the system. Finally after giving all the dates and my registration number I was offered an appointment for the next day which was inappropriate as the results wouldn't be back then an appointment to far in advance I had to tell the person when I was told to make the appointment for!
This has not been the best experience. The reception in the dept is not patient friendly, and as I am a doctor myself I know things should be done better!