"staff member asleep instead of working"

About: Whipps Cross University Hospital

Anything else?

My wife went into labour last night after calling the hospital at least 4 times to speak to a midwife nobody answered the phone. So we went down there assuming that it was busy and thats why they did not answer. But after getting there we had to find someone to find us the nurse who was on duty then wait 10min before being seen into triage by a nurse who was obviously asleep. Two out of three of the cubicles were dirty even though nobody was there. The nurse was not friendly at all and it was obvious we disturbed her sleep. There is no excuse being dirty when there is not 1 person there. And then not to answer the phone. Poor service.

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Response from Whipps Cross University Hospital

We are sorry for the experience you have described in your comment. We take patient care very seriously, and would like to look into this for you in more detail. We would therefore like to invite you to contact us directly to discuss this further. Please telephone 020 7363 9292, 020 3594 2040 or 020 8535 6767 if you wish to speak to an independent Patient Experience Facilitator, who could then ensure your concerns are investigated appropriately or alternatively email pals@whippsx.nhs.uk so that a staff member can contact you.

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