"one unhappy mother"

About: Leicester Royal Infirmary

Anything else?

My son who is epileptic has had a mouth infection for the past 8 weeks cant eat and constantly in pain he was told to come to the hospital to have his tooth extracted under general anaesthetic, we arrived at the ward in plenty of time was told to sit in the waiting room, we were left there an hour only for someone to come and tell us his operation had been cancelled due to lack of beds! As you may gather we were not happy not only has he been in pain for last two months but his seizures are happening more and more because of the pain hes in making him stressed. a result of this means hes also addmitted to hospital everytime he has a seizure all i can say is thank god qmc dont treat him this bad

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Response from Leicester Royal Infirmary

Dear reviewer, Thank you for taking the time to review your experience at Leicester’s Hospitals. We realise some time has now passed since you posted your comment so we would like to sincerely apologise that we have not responded in a timely manner. We have since updated our process of responding to reviews and are committed to responding within 21 days. We have passed your comment onto the relevant department at the Royal, but if you have any further questions or concerns, please feel free to contact us on communications@uhl-tr.nhs.uk and we will ensure this is dealt with by the appropriate person. Best wishes Communications Team Leicester’s Hospitals

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