"My care at Nottingham University Hospitals - SSU at City & MR Hanh's team"

About: City Hospital campus / Trauma and orthopaedics

(as the patient),

I underwent orthopaedic surgery in mid August at City hospital, my care was on SSU, my consultant Mr David Hahn, aneathetist Dr Mike Nathenson.

As a senior member of staff working in the NHS, you are mindful how difficult it is for some junior staff to look after you.

I can honestly say that I felt very well cared for, fully informed, my care timely and organised by all. I know that this was not just because of 'me' but because this is how they work. The porter who took me to theatre was just a lovely reassuring person. The care and attention to detail provided by the nurse practitioner & student nurse in recovery was excellent and the response to my need for pain relief timely.

There was not one person who did not give me good, professional, compassionate care. I know what happens so I was probably more worried about everything than the average patient, I did not need to be, the nurse and HCA who cared for me post-op were just 'fab'.

I feel very proud to be part of the NHS as an employee but also that as a patient the service I received was excellent. A big thank you as it was a good example of team work to give a patient a good experience

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Response from Nottingham University Hospitals NHS Trust

Thanks for taking the time to get in touch to feedback about your experience in our care. We have shared your lovely comments with all colleagues concerned. It's pleasing to hear of the great team work you observed from those involved in your care and that you felt cared for, safe and confident in your treatment with us. We hope you have fully recovered following your recent surgery and are well.

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