"Dissatisfaction following outpatients appointment"

Anything else?

Following a outpatients appointment to orthopaedic clinic I feel compelled to write and inform about the terrible service. The clinic was running an hour late from the start ! This is unacceptable to keep patients waiting this long for an appointment that has been allocated to them and can only mean that the clinic is run to over capacity or that patients are not being given adequate consultation time. This is stressful for patients and the clinic staff. Running a service in this way is only suitable for certain patients who have few commitments ie the retired or the unemployed .. The working ( who are currently paying for the service ) it does not work and shows a system under strain and not fit for purpose. Another problem with the current system for working patients is the allocation of appointment time in that all appointments are in the working day with more time away from work needed. I am not complaining about the care only how this organisation is expected to run or should I say over run!