"Audiology at Raigmore hospital"
About: Raigmore Hospital / Ear, Nose & Throat Raigmore Hospital Ear, Nose & Throat IV2 3UJ
Posted by highland35 (as ),
I can only say the only good thing was the politeness at reception. Thereafter, its a disaster. The staff that I have dealt with have been rude, constantly doubt what the patient says, never admit their mistakes or when they are in the wrong. They always assume if there is a problem with your aid, that it must be the patient's fault.
Your treatment isn't discussed with you, and you don't have a say, as they think they know best, and you don't. Yet they do not ask general questions about your day to day life. When you are unable to manage with a new aid, its the patient's fault and you are made to feel as if you are an inconvenience. I know of many other patients who feel the same way but will not say anything as fear it will jeopardise their already poor treatment.
Something needs to be done, as its disgraceful the way some of the staff treat the patient, in particular a member of staff who is the most shocking.
The undercover programme on television, would have a field day at the unprofessionalism of some of the staff and their terrible manner towards some of the patients.
What could be improved? Remind the staff the patient have feelings and have the intelligence to understand and make decisions. And that the patient does know best, not the staff.