"Staff and volunteers have been wonderful"

About: Dumfries & Galloway Royal Infirmary

(as the patient),

My cancer surgery went very well. Nearly all the nurses and trainee nurses and auxiliaries did everything humanly possible.

I have also spent a great deal of time in the Macmillan/cancer unit. They (the paid and volunteer staff) have been wonderful.

Why are patients allowed to smoke at the entrance of the hospital?

My Two real worries are;

1) Not enough is spent into staffing. The poor nurses were over worked and felt they could not do their job as they would have liked.

2) Preventative medicine. Many of our conditions could be avoided with effort. eg Obesity, Heart conditions, chest Disease

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Response from Hazel Adams, Patient Services Co-ordinator, NHS Dumfries and Galloway

Dear Ozone174

Thank you for your kind comments. Our volunteers in the unit are an important part of our team and your feedback is much appreciated. We do champion a healthy lifestyle for all people, both in and out of our care settings and aim to raise awareness of the links between certain activities and preventing cancers.

NHS Dumfries and Galloway Health and Wellbeing works in partnership so that the population has the opportunity to achieve optimum levels of health and wellbeing, avoiding illl health where possible. A number of key actions are required to achieve this:

- creating environments which support health choices

- working with people and local communities to promote healthy living, good mental health and well being

- supporting individuals and communities to build skills in preventing and coping with ill-health

Physical and mental wellbeing are all interlinked.

Despite best efforts, including increased signage and the erection of a smoking shelter, patients and visitors continue to smoke at and around our entrances. There is no legislation or by-laws which can prevent people deciding to smoke in areas such as these. We are working hard with colleagues in 'Smoking Matters' to find ways to assist and support people wishing to stop smoking.

We are aware that our nurses work really hard and we have made available an additional pool of staff who are able to respond to peaks in activity across the hospital.

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