"I'm currently being treated ..."

About: Fairfield General Hospital

(as the patient),

What I liked

I'm currently being treated by a senior physiotherapist and they are very knowledgable and understanding of my condition. I have never been kept waiting more than 10 minutes to be seen.

What could be improved

I could have been sent home with a dressing on my wound after a laparoscopy, the one the nurse put on fell off and after telling the nurse she said she didn't have time. I left with an open wound which got infected. Also attitude towards pain relief could improve - I asked for some painkillers and was told I 'probably had a low pain threshold'. Cleanliness could be improved - On another occasion my grandmother was admitted to a ward which was dirty and when I switched on the fan a pile of dust settled on the bed aggravating my grandmother's heart condition. Privacy on Ward - Also quite often there were seven visitors around the patient in the next bed and it was difficult to speak to my grandmother through all the noise,

Story from NHS Choices

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Response from Fairfield General Hospital

We'll pass on your comments, both good and bad. We do take hygine very seriously. You may be interested to know that we have recently introduced a visitors code which now limits visitors around beds to two. More information is available at www.pat.nhs.uk

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