"Disgusting lack of service."

About: Manchester Royal Infirmary

Anything else?

I have suffered from severe RSI in both wrists for four years. I heard about some recent developments which might have helped. My RSI is so bad it impacts my every day life from typing down to peeling potatoes. I was referred to the fracture clinic at MRI and they rejected me and bounced me to Trafford after a 12 week wait. I said I had the right to choose and they had no right to reject me (I lived on Oxford Road - literally opposite the hospital) and should be allowed the choice of location. Another 12 weeks and I got the appointment for the fracture clinic to see the doctor. I arrived on the day expecting to discuss a possible operation, pain management or steroidal injections. After 35 minutes (15 early, 20 waiting past the slot) I was called to see the doctor To my complete horror I was there for all of two minutes. I was told there was nothing that could be done and that I just had to live with it and learn to manage it (sorry but four years of managing it and its agony!). I was then handed a discharge form signed and completed before I'd even been seen. No examination, no interest, no consideration. Thanks Dr Paul!!

Story from NHS Choices

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Response from Patient Experience Team, Central Manchester University Hospitals NHS Foundation Trust

We are very sorry to receive your comments and concerns via the NHS Choices / Patient Opinion website about your experiences in the Orthopaedic department and the unsatisfactory way in which your issues were dealt with during your consultation.

It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

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