"Failed in standards in support and care"

Anything else?

I am writing about the failure of care my brother received last month whilst under the care of Mental health services. He was given extended leave from a section 3 and within two days his mental health deteriorated and St Ann's was contacted to ask for support and help. We were directed to the crisis team, who didn't want anything to do with my brother as he was under the care of the hospital as he was "on leave". We were then passed back to the crisis team and were told they would visit at 9am. We then received another call from the crisis team who informed us, they would be late and wouldn't visit for another few hours. During this time my brother made several attempts on his life. This lack of care from both teams left the family having to deal with situations that should not have arisen. Communication between family, patients and hospital staff is vital in caring for family members and dealing with their health and well being. Family should be aware of the riskfamilies face when a patient is discharged back into their care, and given clear instructions on who too contact in an emergency. There is no communication between the services and no urgency or empathy expressed and was told as he had never acted before on command voices, he did not pose a threat. We feel let by the services involved and appauld at the waste of resources that were used to locate and treat my brother, when it was avoidable if the either the crisis team or hospital had responded and acted on my mothers initial call in a timely manner.

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Response from St Ann's Hospital

Dorset Healthcare University NHS Foundation Trust aspires to provide a high quality of care and support to both Service Users, their families and carers at all times, so it is very disappointing to hear this has not been your experience. I apologise to you and your family because you do not feel we fully supported you whilst your brother was on leave from St Ann’s Hospital and you required advice and help. Your comment has been posted anonymously and it would be inappropriate to respond to you in a detailed way on this website. I can confirm I am aware of the incident to which you refer and I have requested a review into your brother’s care whilst he was on leave; to enable a review of our practice and to identify any lessons to be learnt and shared with the teams to improve practice. We would appreciate the opportunity to meet with you, so that we can discuss this with you and work towards resolving your specific concerns. To enable this please contact Becky Whyte, Hospital Manager, who together with Liz James, Service Manager, Inpatient Services will arrange to meet with you. Please contact Becky on 01202 492145 or via Becky.whyte@dhuft.nhs.uk.

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