"cardiac arrest"

About: Wansbeck Hospital

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i phoned for an ambulance because my heart was racing, it was going from 58 to 280 a min i got to the wansbeck in 8 mins ,when i woke up in a and e i was told i had died for 2 mins and had to have the paddles, the staff were fantastic,i was put ccu ward 3 and the care i was given was outstanding, i was in for 18 days, one nurse even let me use her dry shampoo for my hair, they had so much patience with the elderly, they kapt me informed for everything ,i was given beta blocker and amioderone, to stop the speeding up , one night i knocked a whole jug of water and soked the bed and my nightie, and they never complained at 4.am in the morning ,changed all my bedding with me in the bed, i never saw one member of staff moan, the ward was spotless, and they work 13hr shifts never stopped, on there feet all day,always greeted you with a smile, if any one buzzed a buzzer they were very qiuick,cant thank them enough they saved my life ,every one of them were fantastic, thank you to ward 3 everyone

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Response from Wansbeck Hospital

Dear Glenda I would firstly like to say thank you for taking the time to describe your experience of care at Wansbeck Hospital . It was an absolute pleasure to read your story. We know how vulnerable and frightened people can feel whilst in hospital. The staff in Wansbeck want to work every day to prevent our patients feeling this way. Small acts of kindness and compassion can mean a great deal, and I'm so pleased that you experienced this kind of care throughout your stay on ward 3. Thank you for acknowledging the long hours that staff can work and how this does not affect their ability to provide care that is efficient and always delivered with a smile, you are very kind. Your feedback will thrill the staff and I am going to make sure they all get to see it. I do hope that you are recovering well at home. Best Wishes, Annie Laverty – Director of Patient Experience

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