"Cystoscopy Procedure."

About: Queen Alexandra Hospital

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I felt that the whole process was being rushed. I know it is a short procedure. But the Nurse(in pink) rushed me into a gown and told me not to bother trying to tie it at the back. Then I'm on a table, on my back, told to lift the gown. A doctor swept into the room waving a black tube with a light in the end, very little dialogue passed between doctor and nurse or me. the Cystoscope did sting, a gel was applied first.. I was told I could look at the screen at my bladder. But you know.....there was no comforting "bedside-manner" from either nurse or doctor during the procedure. The note's explaining the procedure said : I may be given an Antibiotic in case of infection...none was offered, and I asked the doctor if she had anything to tell me after the procedure, she said no ' I will send a report to your GP' ! That was it, no consultation, as mentioned in the note's. Now, I admit the waiting room was pretty full and this may have caused a panic. but Private or NHS patient, I expect a more polite attitude from the Professionals and a calm atmosphere engendered to put anxious patience at ease. Back in July I had a "Flow" procedure....the nurse that was an absolute angel, she talked me through the whole process and was so patient.......lovely.

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